Professional knowledge
At the concept level:
1. Principles of using the building information system.
2. Financial planning and forecasting methods.
3. Financial risks.
4. Financial management and economics.
5. Profitability indicators.
6. Average statistical indicators in the industry.
7. Structure/ tree/ hierarchy of the planning of professional development/ training.
8. Wage (salary and allowance) payment systems at automotive service facilities.
9. Allowances on salaries and other types of work remuneration.
10. Methods for creating a positive microclimate.
At the comprehension level:
1. Ergonomics and ergonomic work environment risk factors. Engineering systems.
2. General construction plan and principles of its development.
3. Decision-making principles.
4. Positioning of vehicle maintenance and repair services in the market.
5. Strategy for the development of automotive services.
6. Requirements of the Consumer Rights Protection Law.
7. Description of automotive services.
8. Databases of technical documentation of manufacturers of automotive and heavy-duty motor vehicles.
9. Time planning principles.
10. Equipment for the technological processes of manufacturing.
11. Classification of the costs of automotive services.
12. Technical specification for automotive services.
13. Methods for conducting the competitor analysis of the segment covering automotive services.
14. Basic principles of business environment.
15. Project management.
16. Fundamental principles of developing a business plan.
17. Flow of vehicle warranty repair documentation.
18. Segments of the equipment and device repair market.
19. Principles of developing electrical, hydraulic, and pneumatic diagrams.
20. Qualitative indicators of repair and maintenance.
21. Methods for processing the qualitative indicators of repair and maintenance.
22. Principles of planning the schedule of the automotive service facility.
23. Requirements of the company’s internal documents regarding the development of timesheets.
24. Vehicle maintenance and repair technologies. Characteristics of technological equipment and tools.
25. Indicators of the technological process infrastructure.
26. Methods for identifying risks.
27. Regulations on periodic verification of measuring instruments, verification certificates, and verification records.
28. Requirements of the verification of automotive technological equipment and tools.
29. Specifications of materials.
30. Specification of spare parts.
31. Segments of the market of materials and spare parts.
32. Principles of organising the stock of spare parts.
33. Principles of handling the stock of spare parts.
34. Procedures for conducting an inventory.
35. Principles of handling materials and spare parts.
36. Procedures for applying taxes.
37. Software licensing requirements.
38. Data processing procedures.
39. Rules for the use of personal protective equipment.
40. Regulations on the use of personal protective equipment at the workplace.
41. Wage payment system in the automotive service facility.
42. Procedures for developing job descriptions.
43. Types of communications.
44. Resources for news in the automotive industry.
45. Offer of continuing vocational education programmes. Fundamentals of personnel management.
46. Employee assessment techniques (instruments).
47. Social and psychological aspects of employee motivation.
48. Principles of developing criteria for employee motivation.
49. Technical documentation of manufacturers.
50. Mandatory technical and organisational requirements for personal data protection.
51. Methods for acquiring information on customer satisfaction.
52. Customer service management systems.
53. Management of customer relationship.
At the application level:
1. Principles of the technological planning of premises.
2. Statistical methods.
3. Market segmentation methods.
4. Data acquisition methods.
5. Data processing methods.
6. Presentation (interpretation) of data processing results.
7. Technological processes of manufacturing.
8. Methods for using spreadsheets.
9. Principles of modelling the costs of automotive services.
10. Methods for calculating the prime cost.
11. Fundamental principles of developing the cost estimate of automotive services.
12. Methods for calculating the price quotation.
13. Decision-making methods.
14. Planning methods.
15. Methods for calculating the cash flow.
16. Diagrams of the automotive maintenance and repair process.
17. Methods for determining the work capacity.
18. Regulatory framework for the documentation of the vehicle maintenance and repair process.
19. Types of measuring instruments.
20. Regulatory framework of consumer rights protection.
21. Diagrams of vehicle warranty repairs.
22. Causality of vehicle damage (defect).
23. Techniques for gathering information about the history of vehicle repair.
24. Technical parameters of equipment and device repair. Fundamental principles of creating technical drawings.
25. Structure and technical parameters of a vehicle.
26. Criteria for the selection of the providers for equipment and device repair.
27. Methods for measuring quality indicators.
28. Repair and maintenance processes.
29. Planning of corrective and preventive measures.
30. Procedures for performing the maintenance, repair, and warranty repair.
31. Procedures for preparing work tasks.
32. Procedures for drawing up an acceptance – handover certificate.
33. Invoicing procedures.
34. Basic principles of record-keeping.
35. Principles of making appointments for customers of the automotive service facility.
36. Technological process of the automotive service facility.
37. Conformity of the specification for the purchase of technological equipment and tools with the technological process of automotive maintenance and repair.
38. Operation of lifting equipment. Conditions for the operation of technological equipment and tools.
39. Procedures for conducting an inventory.
40. Criteria for the selection of the suppliers of materials and spare parts.
41. Characteristics of materials and spare parts.
42. Job descriptions for the employees of the automotive service facility.
43. Assessment of work environment risks and selection of protective equipment.
44. Labour protection requirements for the use of protective equipment.
45. Principles of developing the organisational structure of the personnel of the automotive service facility.
46. Planning of the work schedule.
47. Technical documentation of manufacturers.
48. Methods for determining the work capacity.
49. Structure of vehicles.
50. Technological process of the automotive service facility.
51. Personnel selection methods.
52. Organisation of a job interviews.
53. Regulatory framework for employment relationship.
54. Use of means of communication. Resources required for the technological process.
55. Techniques of formulating qualitative and quantitative goals.
56. Principles of setting performance indicators.
57. Methods for assessing performance indicators.
58. Psycho-emotional well-being at the workplace and stress management.
59. Principles of planning activities.
60. Scope of training.
61. Principles of developing the internal briefings of the automotive service facility.
62. Fundamental principles of organising the briefing of employees.
63. Techniques of reducing employee turnover.
64. Causality of a damage (defect).
65. Structure of vehicles.
66. Repair technologies.
67. Methods for performing the initial inspection of a vehicle damage (defect).
68. Principles of using the technical documentation of manufacturers.
69. Principles of developing cost estimates.
70. Principles of planning the schedule of the automotive service facility.
71. System of determining prices and discounts of automotive services.
72. Technical documentation of manufacturers. Procedures for developing, updating, and maintaining a register of customers.
73. Causes of conflicts.
74. Conflict resolution methods.
75. Methods for reducing tension.
76. Methods for de-escalating conflicts.
77. Customer retention methods.
78. Principles of planning the vehicle maintenance and repair.

General knowledge
At the comprehension level:
1. Critical thinking and creation of a constructive dialogue.
2. Verbal and non-verbal communication.
3. Functional grammar.
4. Concept of cultural diversity.
5. Use of mathematical models in natural sciences and engineering. Efficiency criteria for energy resources.
6. Environmental protection measures at the automotive service facility.
7. Technological processes.
8. Technological equipment and tools.
9. Basic principles of using scientific data.
10. Research methods.
11. Laws and regulations in the field of information and communication technologies.
12. Digital environment, risks and threats in the digital environment.
13. Digital identity.
14. Data protection in the digital environment.
15. Law on the Protection of Intellectual Property.
16. Labour protection system.
17. Civil defence system.
18. Environmental protection system.
19. UN Sustainable Development Goals.
20. Limit values of medical devices and their relevance to oneself.
21. Health risk factors.
22. Organisational, technical, psychological, functional, and psychosocial risk factors at the workplace.
23. Provision of emergency medical assistance.
24. Mediation as an alternative method of dispute resolution.
At the application level:
1. Language styles.
2. Literary language norms.
3. Business writing.
4. Language culture.
5. Vocabulary and professional terminology in the mechanical engineering sector. Specificity of verbal and non-verbal communication in a multicultural environment.
6. Principles of intercultural communication in a multicultural environment.
7. Software in conformity with the work task.
8. Digital tools and technologies.
9. Means of digital communication.
10. Instructions for computer systems.
11. Security of information and communication systems.
12. Data protection measures.
13. Computer security programs.
14. Labour protection regulations. Environmental protection regulations.
15. Fire safety regulations.
16. Electrical safety regulations.
17. Civil defence regulations.
18. Provision of first aid.
19. Action in the event of fire. Action upon occurrence of work environment risks.
20. Principles of ‘green thinking’.
21. Strategic principles of sustainable development.
22. Regulatory framework for an emergency situation and a state of emergency. Sustainable development strategy of Latvia.
23. Provision of first aid.
24. Response to emergency situation.
25. Techniques of preventing conflicts.
26. Ethical norms.
27. Communication methods

Professional skills and attitudes
1. To participate in the development of the automotive service facility and its infrastructure.
2. To develop the technological plans of the automotive service facility.
3. To plan workspaces at the automotive service facility.
4. To assess information to determine the target market for vehicle maintenance and repair services.
5. To critically evaluate the sources of information.
6. To select information on the target market for vehicle maintenance and repair services.
7. To process the selected specific information on the target market.
8. To assess the market potential of automotive services.
9. To determine the principles of the selection of automotive services.
10. To identify the segments of the target market of automotive services based on the specialisation of the automotive service facility.
11. To assess the conformity of the operation of the automotive service facility with the requirements of laws and regulations.
12. To evaluate the intangible investment required for the provision of automotive services.
13. To evaluate the required area of the automotive service facility to provide automotive services.
14. To evaluate the required human resources and qualifications to provide automotive services.
15. To evaluate the required equipment to provide automotive services.
16. To structure of costs of automotive services.
17. To model the relationship between costs and workload of the automotive service facility.
18. To define the technical specification for automotive services.
19. To conduct the market price research and competitor analysis regarding automotive services.
20. To estimate the costs of automotive repair and maintenance services.
21. To prepare price quotations for automotive services.
22. To calculate the planned cash flow for automotive services.
23. To plan the key performance indicators and return on investments of the automotive service facility.
24. To develop a diagram of the automotive maintenance and repair process.
25. To evaluate the labour resources required for the automotive maintenance and repair process.
26. To develop a documentation flow regarding the automotive maintenance and repair process.
27. To evaluate the material resources required for the automotive maintenance and repair process.
28. To develop a diagram of the automotive warranty repair process.
29. To develop a documentation flow regarding the automotive warranty repair process.
30. To assess the conformity of the vehicle damage (defect) with warranty repair conditions.
31. To identify the cause of a vehicle damage (defect).
32. To select external providers of equipment and device repairs according to the technological process of the automotive service facility.
33. To prepare a specification for the vehicle equipment task.
34. To monitor the quality of equipment and devices in accordance with the criteria for the selection of external service providers.
35. To determine the qualitative indicators of repair and maintenance.
36. To organise the quality control of repair and maintenance.
37. To periodically evaluate the qualitative indicators of repairs and maintenance.
38. To develop corrective and preventive measures to ensure the achievement of the qualitative indicators.
39. To prepare an order in accordance with the maintenance, repair, and warranty repair procedures.
40. To prepare a work task in accordance with the maintenance, repair, and warranty repair procedures.
41. To draw up an acceptance – handover certificate in accordance with the maintenance, repair, and warranty repair procedures.
42. To prepare an invoice in accordance with the maintenance, repair, and warranty repair procedures.
43. To develop a schedule of the automotive service facility.
44. To plan the workload of the automotive service facility.
45. To analyse the workload and efficient schedule of the automotive service facility.
46. To analyse the technological process of automotive maintenance and repair.
47. To compile information on the offer of technological equipment and tools.
48. To develop specifications for the purchase of technological equipment and tools.
49. To assess the conformity of the work environment with the technological process.
50. To identify the risks of the work environment (technological equipment, process, premises).
51. To keep records of automotive equipment (technological equipment and tools).
52. To plan the verification of automotive equipment (technological equipment and tools).
53. To plan the maintenance of automotive equipment (technological equipment and tools).
54. To conduct the inventory of automotive equipment (technological equipment and tools).
55. To choose materials in accordance with the technological process of the automotive service facility.
56. To choose spare parts in accordance with the technological process of the automotive service facility.
57. To monitor the purchase of materials and spare parts in accordance with the criteria for the selection of suppliers.
58. To plan the layout of equipment at the automotive service facility.
59. To participate in the equipment inventory.
60. To identify the requirements for handling the packaging, used materials, and spare parts.
61. To organise the accounting and management of different types of waste (materials) in accordance with laws and regulations.
62. To identify the data security requirements.
63. To organise the development and maintenance of the information technology infrastructure of the automotive service facility.
64. To manage the access rights in accordance with job descriptions of the personnel.
65. To identify the work environment risks at the automotive service facility.
66. To provide appropriate protective equipment for the work environment.
67. To organise the use of collective protective equipment in accordance with the technological process.
68. To organise the use of personal protective equipment in accordance with the technological process.
69. To assess the work capacity of the automotive service facility.
70. To determine the number of employees required for the work processes at the automotive service facility.
71. To identify the skills (required qualifications) for the technological manufacturing process of the automotive service facility.
72. To develop an organisational structure of the personnel involved in the work process of the automotive service facility.
73. To calculate the labour costs in accordance with the specificity of the automotive service facility.
74. To develop job descriptions for the employees of the automotive service facility.
75. To determine requirements for the qualification of the personnel of the automotive service facility.
76. To determine the salary range for the employees of the automotive service facility (in accordance with the selection criteria).
77. To select candidates that meet the requirements.
78. To select the most suitable candidates for the personnel of the automotive service facility.
79. To determine work tasks in accordance with the job description and processes of the automotive service facility.
80. To develop the procedures for mutual communication of employees.
81. To specify the resources required for the work task.
82. To formulate individual and collective goals (criteria for the performance of a work task).
83. To compile the performance indicators of employees.
84. To evaluate the performance indicators of employees.
85. To identify the reasons for non-compliant performance by employees.
86. To develop an action plan for the improvement of the achievement of individual and collective goals.
87. To provide information on the technological development of the manufacturing and repair of vehicles.
88. To specify the required training for the employees of the automotive service facility.
89. To plan the participation of the employees of the automotive service facility in professional development courses and seminars.
90. To conduct periodical discussions with employees regarding professional development opportunities.
91. To organise the briefing of the new employees and their orientation regarding the work process.
92. To identify the availability and motivation trends of employees in the field of automotive services.
93. To assess the efficiency of employees.
94. To calculate the costs of employee turnover.
95. To identify the needs of employees.
96. To periodically review the criteria for employee motivation.
97. To formulate questions to identify vehicle defects in order to clarify the customer needs.
98. To perform the initial inspection of vehicle damage (defect).
99. To plan repairs and spare parts required for work.
100. To prepare a cost estimate for the rectification of the defect.
101. To inform the customer about the deadlines for performing vehicle repair or maintenance.
102. To provide well-reasoned arguments for the prices and discounts of automotive repair or maintenance services.
103. To draw up the necessary documents certifying the transaction of an automotive service.
104. To provide well-reasoned arguments for the costs of an automotive service.
105. To update the register of customers.
106. To identify the cause of conflicts in providing an automotive service.
107. To use the most effective conflict resolution tools.
108. To acquire information on the satisfaction of the customers of the automotive service facility.
109. To plan future visits by a customer of the automotive service facility.
110. To analyse customer service processes.
111. To develop proposals for enhancing the quality of services provided by the automotive service facility.

General skills and attitudes
1. To communicate orally and in writing in the official language and two foreign languages in various professional situations and environments.
2. To use industry/ sector-specific professional vocabulary in the official language and two foreign languages.
3. To publish presentation materials and speak before various target audiences in the official language.
4. To outline professional topics in the official language clearly and in a well-argued manner.
5. To improve the foreign language skills and professional vocabulary independently.
6. To adhere to the principles of intercultural communication in a multicultural environment.
7. To use a flexible approach to address intercultural conflicts in the work environment.
8. To evaluate the significance of observed (or proposed) patterns and regularities in engineering solutions.
9. To systematise information of efficient use of energy resources.
10. To implement measures for the protection of a sustainable environment during the operation of the automotive service facility.
11. To seek for creative solutions for the development of equipment and technological processes.
12. To handle technological equipment, tools, and scientific data.
13. To use browsing, searching, and selection tools to acquire digital data, information, and content (digital content).
14. To skilfully process the information, data, and content in the digital environment in carrying out work duties.
15. To distribute digital content by using appropriate digital means of communication and interaction technologies.
16. To act in accordance with the legal provisions applicable to the use of digital technologies, property rights, and data.
17. To employ various techniques for the protection of digital equipment, content, personal data, and privacy in the digital environment.
18. To prevent risks and hazards to the physical and mental health of a person by using digital technologies and providing assistance to others.
19. To organise the workplace in conformity with labour protection and environmental protection requirements.
20. To monitor the compliance with the requirements of the specified sector-specific laws and regulations, and standards.
21. To assess the impact of work environment risk factors to health.
22. To use environmentally friendly work methods by ensure efficient waste separation and utilisation.
23. To act in conformity with fire safety, electrical safety, labour protection, and environmental protection requirements.
24. To take action in a company-wide and national emergency in conformity with the established civil defence plans.
25. To act responsibly during an emergency situation and a state of emergency in conformity with the national regulations.
26. To act in conformity with the principles of ‘green thinking’ and sustainable development.
27. To cooperate with the manager of the automotive service facility to ensure compliance with the mandatory fire safety and civil defence requirements during the operation of the equipment and system.
28. To report any detected violations to the manager of the automotive service facility.
29. To cooperate with the competent authorities and institutions to rectify the identified violations.
30. To identify risks during the performance of work tasks.
31. To prepare the workplace for safe performance of professional work.
32. To inform the employer about the possible restrictions for the performance of work.
33. To comply with the ergonomic requirements when arranging the workplace.
34. To act in an emergency situation.
35. To contact the emergency medical service in case of emergency.
36. To provide first aid to the injured person as instructed by the emergency medical service.
37. To apply the requirements of laws and regulations governing the professional activity in the industry.
38. To resolve non-standard work situations and issues by evaluating the responsibilities, rights, and obligations of the involved parties.
39. To observe the norms of professional ethics.
40. To provide information to the responsible services constructively.
41. To communicate with the parties involved in the process of providing automotive services, as well as the responsible services by using effective communication methods.

Professional competences
1. Ability to participate in and perform the technological planning of automotive services.
2. Ability to accurately identify the potential of the target market for vehicle maintenance and repair services.
3. Ability to select automotive services creatively, according to the market segment and specialisation of the automotive service facility.
4. Ability to accurately plan the resources of the automotive service facility to ensure the relevant processes.
5. Ability to calculate the prime cost of automotive services responsibly.
6. Ability to prepare cost estimates of automotive services and determine their prices accurately, based on the technical specification of products, market price research, and competitor analysis.
7. Ability to plan the results of the economic activity of the automotive service facility.
8. Ability to organise the process of vehicle maintenance and repair in a timely manner.
9. Ability to organise the vehicle warranty process in accordance with the regulatory framework of consumer rights protection.
10. Ability to organise the outsourcing of the repair of vehicle equipment and devices.
11. Ability to monitor the quality of repair and maintenance according to the quality indicators.
12. Ability to draw up warranties, maintenance, and repair documentation responsibly.
13. Ability to ensure the effective time planning of the automotive service facility.
14. Ability to prepare specifications for the purchase of technological equipment and tools according to the technological process.
15. Ability to keep the work environment of the automotive service facility in order, in accordance with the technological process, while identifying the work environment risks.
16. Ability to organise the maintenance of the equipment of the automotive service facility (technological equipment and tools) in accordance with laws and regulations.
17. Ability to plan the stock of materials and spare parts in accordance with the maintenance, repair, and warranty repair processes.
18. Ability to monitor the stock of materials and spare parts in accordance with the technological process.
19. Ability to plan the handling (disposal) of packaging, the used materials, and spare parts and tax calculation accurately, in accordance with laws and regulations.
20. Ability to responsibly plan the information and data management infrastructure of the automotive service facility.
21. Ability to organise the use of personal protective equipment (PPE) and collective protective equipment (CPE) in accordance with the technological process of the automotive service facility.
22. Ability to responsibly participate in the planning of the planning and composition of the personnel of the automotive service facility in accordance with the technological process of manufacturing.
23. Ability to responsibly participate in the selection of the potential employees of the automotive service facility.
24. Ability to clarify the work task in accordance with the technological process of the automotive service facility and determine the individual and collective goals.
25. Ability to evaluate the performance of the employees of the automotive service facility according to their qualification.
26. Ability to responsibly participate in the planning of activities for improving the professional competence of the employees of the automotive service facility.
27. Ability to engage in the development of the criteria for collective and individual motivation of the employees of the automotive service facility.
28. Ability to accurately identify the customer needs and technical issues of a vehicle.
29. Ability to prepare a well-reasoned offer of vehicle repair or maintenance services for the customer.
30. Ability to sell a service to the customer by effectively justifying the costs of the service.
31. Ability to manage customer relations when providing automotive services.
32. Ability to facilitate the improvement of the quality of services provided by the automotive service facility.

General competences
1. Ability to communicate freely in the official language orally and in writing by observing the literary language norms and use the professional terminology in two foreign languages when carrying out work duties.
2. Ability to apply mathematical methods and technologies by modelling work situations and planning the performance of professional work tasks.
3. Ability to manage the data, information, and content of the digital environment in conformity with the specificity of the professional activity by using various digital tools and technologies in compliance with the legal norms applicable to the use of digital technologies, property rights, and data.
4. Ability to comply with and to monitor the compliance with occupational safety, environmental protection, electrical safety, fire safety, hygiene, and quality requirements while clarifying the requirements for individual stages of the work process.
5. Ability to act responsibly in emergency situations and to provide the necessary first aid.
6. Ability to act responsibly during an emergency situation and a state of emergency in conformity with the national regulations while being aware of own responsibility in maintaining national security.
7. Ability to act in conformity with the principles of ‘green thinking’ and sustainable development by providing support in understanding these issues.
8. Ability to objectively and critically evaluate own job skills and health condition at the workplace and during the performance of work duties.
9. Ability to act promptly in the event of an occupational accident according to the situation and to provide first aid to the persons who have suffered injuries.
10. Ability to engage in business-oriented, ethical, and effective communication with customers and prevent conflict situations.