Professional knowledge
At the concept level
1. Nature of business processes.
2. Data processing and analysis methods.
3. Procurement procedures.
4. Basics of business.
5. Critical thinking.
6. Industry standards.
7. Personal data protection.
8. Principles of resource planning.
9. Risk analysis methods.
10. Fundamentals of technical graphics.
At the level of understanding:
1. Active and passive components.
2. Computational logic.
3. General principles of computer equipment maintenance.
4. Network services and protocols.
5. Computer network architecture.
6. Set of protocols for transmitting data.
7. Data structures.
8. File systems.
9. Hierarchical databases.
10. Methods for selecting and analysing information.
11. Application software.
12. User account authentication and authorisation principles.
13. Minimum security requirements for information systems.
14. Software administration.
15. Programming basics.
16. Relational databases.
17. Specifics.
18. Principles of technical documentation development.
At the level of use
1. Active and passive components.
2. Remote access and support.
3. Open Systems Interconnection (OSI) baseline reference model.
4. Office application software. Operating systems.
5. Office equipment and its applications.
6. Configuring work environment and group policies.
7. Diagnosis of computer system problems.
8. Troubleshooting and configuring computer systems.
9. Physical security solutions for computer systems.
10. Logical protection tools for computer systems.
11. General principles of computer maintenance and repair.
12. Main components of computer hardware, their functions and compatibility.
13. Use of tools for repairing computer equipment.
14. Computer network architecture.
15. Physical security solutions for computer networks.
16. Computer network protocols and standards.
17. Set of protocols for transmitting data.
18. Data encryption.
19. Disk and file system management and configuration.
20. Installation, automation and configuration of equipment and components.
21. Principles of technical documentation in the ICT sector.
22. Methods for selecting and analysing information.
23. Good practice in designing instructions and guidelines.
24. Principles of component replacement.
25. Communication skills.
26. User grouping options.
27. Configuring a user account database.
28. Creating user accounts. Cloud computing.
29. User account management.
30. Configuring user account rights.
31. Application of materials, tools and software.
32. Teaching methods.
33. Cloud computing.
34. Using monitoring tools.
35. Uninterruptible power supply systems.
36. Operating systems.
37. Troubleshooting loading problems and configuration of operating systems.
38. Access control solutions for computer networks.
39. Using access control tools.
40. Port standards.
41. Anti-virus software management.
42. Installing anti-virus software.
43. Principles and techniques of presentation preparation.
44. Diagnosing software problems.
45. Troubleshooting and configuring software.
46. Monitoring system resources and productivity.
47. Specific application software.
48. Principles of technical documentation development.
49. Principles of technical documentation execution.
50. Network protocols and standards.
51. Web, configuring browsers.
52. Virtual private networks.
General knowledge
At the concept level:
1. Fundamentals of the set theory.
2. Combinatorics.
3. Trigonometric functions.
4. Risk factors in the work environment, methods for their assessment.
5. Regulatory enactments on occupational health and safety, electrical safety, fire safety, nature and environmental protection.
6. Nature of sustainable development.
7. Information extraction techniques.
8. Career planning.
9. Planning and decision-making principles.
10. Copyright.
At the level of understanding:
1. Principles of project management.
2. Principles for promoting cooperation.
3. Time management techniques.
4. Business organisation.
5. Financial management and economics.
6. Diversity of social relations.
7. Social and political structure of society.
8. Prerequisites for effective communication.
9. Mathematical models.
10. Protective measures to reduce the harmful effects on health of air temperature, noise, vibration and dust levels in the work environment.
11. Electrical and fire safety.
12. Principles of ergonomics.
13. Categories of polluting activities.
14. Work environment parameters.
15. Safe use of chemicals.
16. Environmental risk assessment.
17. Waste sorting and collection.
18. Professional career development and its importance.
19. Role of employee motivation and talent development in improving performance.
20. Legal framework and regulatory enactments in the field of information and communication technologies.
At the level of use:
1. Time management.
2. Business communication.
3. Team building.
4. Techniques for effective communication and cooperation.
5. Document execution requirements.
6. Fundamentals of record-keeping.
7. Using the national language to carry out job duties.
8. Express and justify one’s views in at least two foreign languages.
9. Business communication.
10. General and professional ethics.
11. Practical applications of mathematics.
12. Mathematical methods and tools.
13. Units and shapes.
14. Mathematical terminology.
15. Occupational health and safety requirements.
16. Fundamentals of ergonomics and health education.
17. Operating regulations for computer equipment.
18. Fire and electrical safety regulations.
19. Explosive installations and their operating rules.
20. Safety signals and signs.
21. Working conditions and human health as a condition for quality of life.
22. Basic electrical safety.
23. Techniques for providing first aid.
24. Civil protection.
25. Environmental protection requirements.
26. Hazardous waste, storage and disposal.
27. Learning strategies.
28. Principles of self-assessment.
29. Requirements of laws and regulations governing the sector.
30. Standards for the development and maintenance of information technology and their requirements.
31. Requirements of regulatory enactments on occupational health and safety, fire safety, civil and environmental protection.

Professional skills and attitudes
1. Install, configure, move and remove hardware on a simple local and public computer network, install and remove hardware components.
2. Maintain hardware and operating systems, assess the need for hardware upgrades.
3. Observe the maintenance intervals for equipment.
4. Carry out maintenance operations in accordance with the technical documentation for equipment.
5. Identify the nature of the problem.
6. Structure information.
7. Define the scope of the problem to be solved.
8. Select the information you need to solve problems.
9. Structure information.
10. Draw conclusions on a problem to be solved.
11. Identify the nature of the problem.
12. Troubleshoot.
Understand the technical capabilities of computer equipment and assess compliance with user requirements.
13. Assess the operational readiness and operational compliance of computer equipment.
14. Obtain and evaluate information for hardware improvements, identify hardware faults and computer user failures.
15. Identify the main quality parameters of a simple local area network and assess the need for improvements.
16. Evaluate, install and configure application software requirements to match the speed and hardware characteristics of a simple local area network and the needs of computer users.
17. Evaluate the suitability of computer operating systems to the hardware characteristics and needs of computer users, install, replace and configure computer operating systems to the hardware characteristics and needs of computer users.
18. Use programming tools to write scripts.
19. Assess the impact of updates on overall system performance and usability.
20. Apply software updates.
21. Perform diagnostics of operating systems and application software.
22. Find and analyse log files generated by operating systems and application software.
23. Use programming tools to write scripts.
24. Use diagnostic software.
25. Troubleshoot operating systems and application software.
26. Use programming tools to write scripts.
27. Ensure that operating systems and application software are protected against malware and that computer systems and simple local area networks are physically protected.
28. Identify updates needed.
29. Plan software updates.
30. Coordinate implementation of updates.
31. Use database technologies.
32. Use programming tools to write scripts.
33. Use tools available for managing user accounts.
34. Use programming tools to write scripts.
35. Manage user databases, scripting tools.
36. Install, configure and remove simple local area network equipment.
37. Find and fix errors in the configuration of simple local area network equipment and simple local area network infrastructure.
38. Set up a system for a simple local area network, installing the computer network inlets and connections.
39. Automate the installation and configuration of operating systems and update application software, operating systems, drives, firmware.
40. Be familiar with and comply with the norms of the European Union law, laws and regulations of the Republic of Latvia related to information technology matters.
41. Use information technology industry standards and technical documentation.
42. Assess, identify, plan and implement data protection measures aimed at physical access control, fire protection and security system protection.
43. Assess, identify, plan and implement data protection measures aimed at securing computer networks.
44. Use a firewall.
45. Use programming tools to write scripts.
46. Assess, identify, plan and implement data protection measures, and plan the space required for backup copies on data storage or storage media.
47. Use a firewall.
48. Use anti-virus software.
49. Use diagnostic software.
50. Assess, identify, plan and implement infrastructure to ensure uninterruptible power supply.
51. Assess, identify, plan and implement data protection measures, and plan the space required for backup copies on data storage or storage media.
52. Define and implement data storage and exchange procedures, create a data backup plan, perform data backups, restore data from backups.
53. Configure data synchronisation between devices and perform secure data destruction with application software or dedicated equipment.
54. Use different media.
55. Prepare the necessary user documentation.
56. Prepare the necessary work instructions.
57. Use operating systems.
58. Use text and graphics editors, spreadsheet editors and other office software.
59. Use peripherals.
60. Use different media.
61. Use text and graphics editors, spreadsheet editors and other office software.
62. Use peripherals.
63. Use different media.
64. Carry out user information and training.
65. Read and understand the drawings and technical documentation required for the work process.
66. Use technical documentation, tools, measuring instruments and materials appropriate to the work process.
67. Independently maintain hardware and software records using appropriate software applications.
68. Use office equipment, prepare and present documents in accordance with work assignments.
69. Accurately assess technical data obtained during inspection/repair.
70. Carefully complete the equipment inspection/repair report.
71. Establish a framework for auditing the technical characteristics of hardware and software applications, and obtain, collect and present the necessary audit data.
72. Use diagnostic software.
73. Evaluate the information needed for the work to be done.
Obtain data needed for the work to be done.
Analyse the information obtained.
74. Draw conclusions about the performance of the existing computer system.
75. Assess the need for and scope of improvements.
76. Provide options for possible solutions.
77. Rate the potential risks of a solution.
78. Create a technical specification for a procurement and use it in the work process.
79. Calculate labour costs.
80. Make suggestions for solving problems and for improvements in software and/or hardware.
81. Communicate in a way that others can understand.
82. Argue one’s point of view.
83. Acquire and evaluate information on computer systems and network design technologies.
84. Produce sketches and work drawings.
85. Interpret computer network topology diagrams.
86. Design a computer systems project.
87. Provide options for possible solutions.
88. Rate the potential risks of a solution.
89. Create a technical specification for a procurement and use it in the work process.
90. Calculate labour costs.
91. Choose the most appropriate option.
General skills and attitudes
1. Plan tasks, their sequence and deadlines.
2. Communicate and collaborate with colleagues and computer users, listen to suggestions and guidance.
3. Work as part of a team, recognising one’s responsibility for the overall work.
4. Plan one’s time rationally by setting priorities.
5. Know how to reason own opinions.
6. Evaluate the achievement of objectives by assessing own and the team’s contribution.
7. Use the national language.
8. Speak at least one foreign language.
9. Use professional terminology in the national language and at least two foreign languages.
10. Adhere to cultural and professional standards of communicati. Make connections.
11. Apply basic mathematical principles and techniques to professional work tasks.
12. Simulate the process of solving the planned task.
13. Assess the operational readiness and operational compliance of computer equipment.
14. Wear prescribed protective clothing and personal protective equipment.
15. Safely operate technological facilities, equipment and inventory.
16. Provide first aid.
17. Implement an evacuation plan.
18. Act in an emergency in accordance with the set requirements.
19. Know safety signals and signs.
20. Organise the workplace according to occupational health and safety, electrical safety, fire safety and environmental protection requirements and health effects.
21. Choose environmentally friendly technologies.
22. Use resources wisely.
23. Ensure compliance with environmental protection requirements in the work process.
24. Organise waste disposal in accordance with labour and environmental safety requirements.
25. Know where to get information about what is happening in the sector.
26. Assess one’s experience and competences.
27. Understand learning needs for career development.
28. Keep up to date with industry news.
29. Critically evaluate new information.
30. Rate possibilities of growth of one’s professional activity.
31. Learn innovative technologies to carry out professional duties.
32. Participate in professional development activities.
33. Select laws and regulations necessary to address a problem.
34. Understand the requirements of the laws and regulations governing the field.
35. Apply laws and regulations governing IT.
36. Apply information technology development and maintenance standards.
37. Apply the requirements of occupational health and safety, fire safety, civil and environmental protection.

Professional competences
1. Ability to install and configure hardware.
2. Ability to improve hardware performance through updates.
3. Ability to select and use appropriate measuring equipment, tools and software for the inspection and maintenance of computer equipment.
4. Ability to diagnose problems with hardware.
5. Ability to troubleshoot problems with hardware.
6. Ability to improve hardware performance through updates.
7. Ability to carry out minor repairs to computer equipment.
8. Ability to take inventory of existing hardware, software and computer network.
9. Ability to install and configure software.
10. Ability to improve software through updates.
11. Ability to diagnose software usage problems.
12. Ability to troubleshoot problems with software.
13. Ability to prevent unauthorised use of software.
14. Ability to take inventory of existing hardware and existing computer network software.
15. Ability to create user accounts.
16. Ability to maintain user accounts.
17. Ability to grant a user different access rights to a computer system.
18. Ability to administer computer network services such as DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), SNMP (Simple Network Management Protocol).
19. Ability to administer a file system.
20. Ability to develop and implement an information system security policy.
21. Ability to ensure the physical security of a computer system.
22. Ability to ensure the physical and logical security of computer networks.
23. Ability to ensure information protection and security from computer viruses.
24. Ability to ensure uninterrupted power supply to a computer system.
25. Ability to back up information.
26. Ability to prepare the necessary technical documentation.
27. Ability to provide technical support to users.
28. Ability to advise users with different levels of knowledge.
29. Ability to inform users of significant changes in the operation of a computer system or network.
30. Ability to prepare the necessary technical documentation.
31. Ability to document IT infrastructure.
32. Ability to document changes to IT infrastructure.
33. Ability to document user account access rights and changes.
34. Ability to document one’s actions.
35. Ability to analyse performance statistics of an existing computer system.
36. Ability to make proposals for necessary improvements to software and/or hardware.
37. Ability to present one’s ideas and proposals.
38. Ability to get acquainted with computer systems and network design technologies.
39. Ability to design computer networks.
40. Ability to design computer systems.
41. Ability to choose the most appropriate option for a task.
General competences
1. Ability to work effectively as part of a team in the performance of professional tasks.
2. Ability to organise and lead teamwork.
3. Ability to ensure compliance with labour legal relations.
4. Ability to follow the principles of business communication.
5. Ability to evaluate own and others’ performance when working in a team.
6. Ability to communicate in the national language.
7. Ability to use professional terminology in at least two languages.
8. Ability to observe basic principles of professional and general ethics and generally accepted standards of behaviour.
9. Ability to apply mathematical thinking to model work situations and plan the execution of a work task.
10. Ability to carry out work tasks in compliance with occupational health and safety, electrical safety, fire safety, nature and environmental protection requirements.
11. Ability to handle extreme situations responsibly and provide first aid.
12. Ability to use resources rationally and comply with environmental protection requirements.
13. Ability to apply knowledge and skills acquired in practice.
14. Ability to systematically develop one’s professional knowledge and skills.
15. Ability to put ideas and knowledge into practice.
16. Ability to keep abreast of new developments in the information technology sector.
17. Ability to plan and make informed decisions about one’s career development in the chosen professional field.
18. Ability to comply with the requirements of occupational health and safety, fire safety, environmental protection and other relevant laws and regulations.
19. Ability to respect employment relationship.
20. Ability to observe basic principles of professional and general ethics and generally accepted standards of behaviour.
21. Ability to carry out work tasks in compliance with the requirements of the employment relationship.

1. The knowledge necessary for performance of the basic tasks of the professional activity at the level of notion about the project management.
   2. The knowledge necessary for performance of the basic tasks of the professional activity at the level of understanding:
   2.1. mathematics;
   2.2. economics and business;
   2.3. programming;
   2.4. ergonomics;
   2.5. business information exchange;
   2.6. introduction information technology industry laws and regulations;
   2.7. electrical engineering and electronics;
   2.8. professional terms in the official language and at least two foreign languages.
   3. The knowledge necessary for performance of the basic tasks of the professional activity at the level  of use:
   3.1. information technology industry standards;
   3.2. classification and use of operating systems;
   3.3. classification and use of applications;
   3.4. computer system architecture and computer architecture;
   3.5. network operating systems;
   3.6. computer networks;
   3.7. database technologies;
   3.8. web technologies;
   3.9. peripherals;
   3.10. business communication and professional ethics;
   3.11. official language;
   3.12. ability to communicate in two foreign languages;
   3.13. legal employment relationship;
   3.14. labour and civil protection;
   3.15. environmental protection;
   3.16. record-keeping.

1. Possess thorough knowledge and comply with European Union laws, laws and regulations of the Republic of Latvia related to information technology issues.
2. Apply information technology industry standards and technical documentation.
3. Use professional terminology in the officiallanguage and at least two foreign languages.
4. Use operating systems.
5. Use text and graphics editors, spreadsheet editors and other office application software.
6. Use anti-virus software.
7. Use a firewall.
8. Use diagnostic software.
9. Use software updates.
10. Use peripherals.
11. Use a variety of media.
12. Use database technologies.
13. Use script writing programs.
14. Configure workplace and tools.
15. Use necessary measuring instruments for minor hardware repairs.
16. Choose adequate solutions to complete assignments.
17. Carry out data protection and security measures.
18. Perform software testing.
19. Stay updated on the latest developments in information technology industry.
20. Work in a team and independently.
21. Plan and prioritize assignments.
22. Use information search engines and selection tools.
23. Draw up documentation in accordance with the requirements of the record keeping laws and regulations.
24. Prepare presentation materials and training sessions; conduct training sessions.
25. Possess persuasion and argument skills.
26. Comply with occupational health and safety, fire safety and ergonomic requirements.
27. Comply with civil protection requirements.
28. Comply with environmental protection requirements.
29. Adhere to the principles and norms of professional ethics.
30. Adhere to the principles of business communication.
31. Communicate locally and internationally in accordance with the organization’s internal procedures and business communication standards.
32. Be able to resolve problem situations.
33. Ensure efficient use of business resources.
34. Stay updated on the latest economic developments in Latvia and globally.
35. Communicate fluently in the official language.
36. Communicate fluently in at least two foreign languages.
37. Comply with employment laws and regulations.
38. Take responsibility for the results of his/her professional performance.

1. Ability to design computer systems.
2. Ability to design computer networks.
3. Ability to take inventory of the existing hardware, software and computer network.
4. Ability to carry out minor hardware repairs.
5. Ability to install and configure software.
6. Ability to install and configure hardware.
7. Ability to detect and repair software problems.
8. Ability to detect and repair hardware problems.
9. Ability to create and maintain user accounts.
10. Ability to assign the user different access rights to the computer system.
11. Ability to ensure physical security of computer system.
12. Ability to administer network services.
13. Ability to manage file system.
14. Ability to draw up the required technical documentation.
15. Ability to create information backup copies.
16. Ability to present his/her ideas and proposals.
17. Ability to provide technical support to users.
18. Ability to develop and implement information systems security policy.
19. Ability to ensure information protection and safety.
20. Ability to provide continuous power supply to the computer system.
21. Ability to prevent unauthorized use of software.
22. Ability to analyze operating statistics of the existing computer system.
23. Ability to systematically improve his/her professional knowledge and skills.
24. Ability to stay updated on the latest developments in the information technology industry.
25. Ability to propose necessary software and hardware improvements.
26. Ability to improve computer performance through updates.
27. Ability to upgrade software through updates.
28. Ability to document his/her activities.
29. Ability to advise users with different levels of knowledge.
30. Ability to organize and manage a team.
31. Ability to choose the most appropriate solution to a problem.
32. Ability to use the acquired knowledge and skills in practice.
33. Ability to adhere to the principles of professional ethics.
34. Ability to adhere to the principles of business communication.
35. Ability to communicate in the official language and at least two foreign languages.
36. Ability to comply with the standards of the legal employment relations.
37. Ability to meet the requirements of the labour protection, fire safety and environmental protection laws and regulations.
38. Ability to take responsibility for the results of his/her professional performance.