Professional knowledge
At the conceptual level:
1. Fire-fighting and rescue operations.
2. Types of threats.
3. Obligations and responsibility of governmental and municipal authorities in the event of a threat.
4. Functions and tasks of the government and municipalities.

At the comprehension level:
1. Functions and tasks of the State Fire and Rescue Service.
2. Functions and tasks of the State Police.
3. Functions and tasks of the Emergency Medical Service.
4. Functions and tasks of governmental and municipal authorities.
5. Characteristics and applications of various types of fire trucks and technical equipment.
6. Types of deployments without emergency signals.
7. Principles and rules for operating voice radio communication exchange systems.
8. Characteristics of a call and incident registration system.
9. Characteristics of a caller location information system.
10. Procedures for operating systems in communication disruption mode.
11. Procedures for informing SFRS officials.
12. To understand the procedures outlined in interdepartmental contracts and agreements.
13. To understand the importance of recommendations for public actions in the event of a threat.
14. To understand the significance and fundamental principles of the civil protection system and the national early warning system.
15. To comply with regulatory requirements governing the operation of the State Fire and Rescue Service that specify the scope of cooperation with governmental and municipal authorities and enterprises.
16. To understand the procedures outlined in interdepartmental contracts and agreements.
17. Purpose and types of preventive measures.
18. Main potential threats in Latvia and public response.
19. National early warning system.
20. Evacuation of residents in the event of a threat.
21. Fire safety requirements for buildings and their structures.
22. Evacuation routes and exits.
23. Engineering systems relevant to fire safety. Action in the event of fire.
24. Administrative and criminal liability for fire safety violations.

At the application level:
1. Ways and possibilities of receiving information.
2. Use of communication tools and information systems.
3. Algorithm for conducting conversations.
4. Types of incidents defined by the State Fire and Rescue Service, State Police, and Emergency Medical Service.
5. National administrative territorial division.
6. Fundamental principles of professional communication.
7. Fundamental principles and etiquette of telephone communication.
8. Communication specifics in conflict situations.
9. Communication specifics in telephone conversations with different social groups.
10. Areas of responsibility of SFRS territorial structural units.
11. Deployment of SFRS resources.
12. Emergency call numbers of SFRS.
13. Dispatch table of SFRS resources.
14. Classification of SFRS incidents.
15. Criteria for high-risk sites.
16. Procedures for dispatching SFRS resources.
17. Cross-border cooperation procedures for resource engagement in incidents and call redirection.
18. Procedures for dispatching SFRS resources for deployment without emergency signals.
19. Input and updates of incident-related information.
20. Information system for the registration of calls and incidents.
21. Use of caller location information.
22. Procedures for organising voice radio communication exchange, voice radio communication signals.
23. Incidents that must be reported to SFRS officials.
24. Ways of informing SFRS officials.
25. Advice and recommendations for public response in the event of a threat.
26. Procedures for transmitting information.
27. Provision of feedback.
28. Collection of information.
29. Prevention methods.
General knowledge
At the comprehension level:
1. Grammar and language functions.
2. Linguistic diversity in different contexts.
3. Characteristics, tools, and methods of physical fitness training.
4. Regulatory enactments related to employment/service relations.
5. Occupational safety system.
6. Civil defence system.
7. Environmental protection system.
8. Regulatory framework for emergency situations and states of emergency.
9. Functions, tasks, and structure of the State Fire and Rescue Service.
10. Legislation regarding appearance and interpersonal relations.

At the application level:
1. Vocabulary and use of the official language.
2. Professional terminology.
3. Intercultural interaction.
4. Professional terminology.
5. Formulation of questions and creation of dialogues using multilingual competence.
6. Specialised software applications suitable for the work task.
7. Office equipment and its operating principles.
8. Information system security.
9. Computer security programs.
10. Self-assessment mechanisms.
11. Learning strategies.
12. Regulatory requirements and related legislation regarding physical fitness.
13. Strength, speed, and endurance training.
14. Stretching exercises before and after training.
15. Rights, obligations, and responsibility of an official.
16. Internal rules of procedure.
17. Ethical standards.
18. Psychology of communication.
19. Labour legislation.
20. Occupational safety regulations.
21. Safety signals and signs.
22. Workplace ergonomics.
23. Action in the event of occupational risk occurrence.
24. Environmental protection regulations. Principles of ‘green thinking’.
25. Electrical safety regulations.
26. Action in the event of fire.
27. Civil defence regulations.
28. Legislation governing the operation of the State Fire and Rescue Service.
29. Requirements established by orders of the State Fire and Rescue Service.
30. Drill techniques in place and in motion.

Professional skills and attitudes
1. To receive messages via voice calls.
2. To receive messages via SMS.
3. To receive messages via e-call.
4. To receive messages from a mobile application.
5. To receive messages from mass media.
6. To receive messages via radio communications.
7. To independently decide on the involvement of necessary services in an incident.
8. To responsibly provide information to the reporter about issues outside the scope of the Single Emergency Number ‘112’ (within the scope of own competence).
9. To conduct conversations professionally and correctly, according to the algorithm.
10. To be familiar with the administrative territories, settlements, and nationally significant roads of the country.
11. To independently decide on the involvement of the State Fire and Rescue Service (SFRS) in an incident.
12. To independently decide on the involvement of services and governmental and municipal authorities in an incident.
13. To dispatch SFRS resources for deployments without an emergency signal.
14. To conduct voice radio communications.
15. To register information on received calls and incidents in information systems.
16. To determine the caller’s location on the map.
17. To select and listen to voice call recordings.
18. To forward voice call recordings upon requests from the State Police or State Security Service.
19. To operate in communication disruption mode.
20. To inform SFRS officials about incidents.
21. To send information to mass media.
22. To inform residents via the Single Emergency Number 112.
23. To inform and engage governmental and municipal authorities and enterprises in incidents.
24. To identify appropriate fire safety prevention materials for the relevant target group and event.
25. To know where to find informational materials on actions in various threat situations, as prepared by the relevant institutions.
26. To know the responsibilities of institutions involved in disaster management.
27. To know the applicable legislation regarding the fundamentals of fire safety.
28. To know the applicable legislation regarding liability for fire safety violations.
General skills and attitudes
1. To communicate in the official language.
2. To use professional sector-specific vocabulary in the official language.
3. To communicate in the official language when processing reports received via the Single Emergency Call Number ‘112’.
4. To use specialised computer programs according to the work task.
5. To use safe desktop application software.
6. To communicate, using information technologies and the digital environment.
7. To find necessary information in internet resources and data carriers independently.
8. To comply with legal norms related to the use of digital technology data.
9. To assess own professional experience and level of professional competence.
10. To plan professional development by acquiring new knowledge and experience.
11. To participate in qualification improvement activities.
12. To keep up with current sector-specific developments.
13. To be aware of own physical fitness level.
14. To be familiar with regulatory requirements for physical fitness.
15. To purposefully improve own physical fitness.
16. To responsibly participate in the annual physical fitness test.
17. To comply with legislation governing employment/service relationship.
18. To observe the rights and obligations of an official.
19. To comply with internal rules of procedure.
20. To adhere to ethical standards.
21. To perform collaborative teamwork and communicate constructively in various environments.
22. To take independent decisions within the scope of own competence when addressing professional issues.
23. To assume responsibility for own work results.
24. To organise the workplace in accordance with occupational safety and environmental protection requirements.
25. To identify potential risks when performing a work task.
26. To act in accordance with electrical safety, occupational safety, and environmental protection requirements.
27. To handle emergencies at the institutional/company or national level according to civil defence plans.
28. To respond to an emergency situation and state of emergency responsibly, following the national regulations.
29. To act according to the principles of ‘green thinking’ and sustainable development.
30. To be well-versed in the requirements established by orders of the State Fire and Rescue Service governing its operation.
31. To conscientiously comply with the legislation governing the operation of the State Fire and Rescue Service and the requirements established by orders of the State Fire and Rescue Service.
32. To comply with the lawful orders and assignments of superior officials.
33. To carry out a commander’s order accurately and promptly.
34. To be familiar with own tasks.
35. To comply with requirements regarding appearance and interpersonal relations.

Professional competences
1. Ability to receive reports via the Single Emergency Call Number 112.
2. Ability to evaluate the report in accordance with the competences of the services.
3. Ability to navigate various life situations.
4. Ability to obtain information and take decisions independently.
5. Ability to respond professionally to stress situations.
6. Ability to conduct a conversation.
7. Ability to inspect and assess the readiness of equipment and systems for work.
8. Ability to work with communication tools.
9. Ability to independently determine the necessary resources and dispatch them to the incident.
10. Ability to independently dispatch resources for deployments without an emergency signal.
11. Ability to enter and edit information on calls and incidents in the information system.
12. Ability to select information based on specific criteria.
13. Ability to operate in communication disruption mode.
14. Ability to work with voice radio communication system.
15. Ability to independently take decisions on informing SFRS officials.
16. Ability to use the appropriate form of communication.
17. Ability to respond adequately in a critical situation.
18. Ability to assess life- and health-threatening situations.
19. Ability to independently take a decision and provide information to the public.
20. Ability to determine and involve the necessary resources from other institutions for an incident.
21. Ability to provide feedback.
22. Ability to engage in and, by explaining in simple terms, implement preventive measures in the fields of fire safety and civil defence.
23. Ability to explain the public response to various threat situations in simple terms.
24. Ability to apply fire safety knowledge when extinguishing fire, performing emergency response and rescue operations, and implementing preventive measures.
General competences
1. Ability to communicate fluently in the official language, express and interpret concepts, ideas, facts, and opinions, and use professional terminology for the performance of work duties.
2. Ability to communicate using multilingual competence when processing reports received via the Single Emergency Call Number ‘112’.
3. Ability to select and use digital communication tools confidently and safely.
4. Ability to use specialised computer programs according to the work task.
5. Ability to assess and continuously improve own professional competences.
6. Ability to maintain physical fitness appropriate for the performance of service duties.
7. Ability to perform work tasks in compliance with legal requirements.
8. Ability to comply with internal rules of procedure of the workplace/service location.
9. Ability to communicate effectively, following ethical standards and the principles of constructive communication, actively participate in teamwork, and collaborate successfully in a team.
10. Ability to take independent decisions.
11. Ability to organise, use, and maintain a safe work environment and perform work tasks responsibly, in compliance with occupational safety, environmental protection, electrical safety, and civil defence requirements.
12. Ability to assess work environment risk factors within the scope of own competence and safely operate machinery, tools, devices, and personal protective equipment.
13. Ability to perform work tasks responsibly, in compliance with environmental protection requirements.
14. Ability to act according to the principles of ‘green thinking’ and sustainable development.
15. Ability to respond to an emergency situation and state of emergency responsibly and to be aware of own responsibility in safeguarding national security.
16. Ability to understand the legislation governing the operation of the State Fire and Rescue Service and the requirements established by orders of the State Fire and Rescue Service.
17. Ability to comply with the legislation governing the operation of the State Fire and Rescue Service and the requirements established by orders of the State Fire and Rescue Service.
18. Ability to understand and carry out commander’s orders accurately.