1. The knowledge necessary for performance of the basic tasks of the professional activity at the level of notion:
1.1. types of business activity  in the customer service sectors;
1.2. European Convention on the personal data protection;
1.3. procurement procedures;
1.4. methodology for obtaining information.
2. The knowledge necessary for performance of the basic tasks of the professional activity at the level of understanding:
2.1. partners and competitors of the organisation;
2.2. product development technological process;
2.3. record keeping;
2.4. accounting;
2.5. basic principles of the archived files;
2.6. consumer rights protection;
2.7. circulation of the financial source documents;
2.8. organization management documents;
2.9. payment types and possibilities;
2.10. environmental protection;
2.11. legal employment relations;
2.12. basics of the organisation psychology;
2.13. theory of the personality development;
2.14. professional terms in the official, English or German and Russian languages.
3. The knowledge necessary for performance of the basic tasks of the professional activity at the level of use:
3.1. commercial register;
3.2. types of gathering information on the range of products;
3.3. customer acceptance and service organisation;
3.4. business communication;
3.5. professional ethics;
3.6. stages of the dialogue process;
3.7. official language;
3.8. English or German and Russian language at the level of communication;
3.9. types and use of the product catalogues ;
3.10. making presentation and delivering principles;
3.11. software and its use;
3.12. office equipment and its use options;
3.13. specialised database software;
3.14. drawing up financial source documents;
3.15. types of electronical cards;
3.16. processing technology of electronical cards;
3.17. documentation of the provided products;
3.18. work assessment types;
3.19. labour protection;
3.20. ergonomic principles.

1. To provide information about the structure and work direction of the company.
2. To orientate in the specific character of the company.
3. To observe the documents regulating the  operation of the company.
4. To provide professional information about the  products of the company.
5. To provide information about the product prices and payment order.
6. To cooperate with the company’s employees and partners.
7. To comply with professional ethics and generally accepted standards of public decency.
8. To register clients.
9. To help clients to choose the most appropriate types of services and products.
10. To maintain business contacts with the clients.
11. To have a good command of the official language.
12. To have a good command of the English or German and Russian languages at the level of communication.
13. To use professional terminology in the official, English or German and Russian languages.
14. To work with different information presentation sources (e.g. website, presentations, leaflets) and offer them to the clients.
15. To design the questionnaire and process the gained information.
16. To use the specialised data bases.
17. To make presentations.
18. To acquire the latest information technologies and their application in practice.
19. To draw up the management documents according to the record-keeping laws and regulations.
20. To observe the commercial information protection and confidentiality.
21. To perform business correspondence with customers.
22. To cooperate with other structural units of the company.
23. To organise the documentation of the meetings and conferences.
24. To ensure the document circulation in the customer service process.
25. To draw up the documents for the provided services.
26. To perform the service records.
27. To fill in the financial source documents.
28. To fill in documents for the order and acceptance of goods.
29. To work with specialised accountancy software.
30. To check the information about the buyers and suppliers.
31. To develop and control product supply schedules.
32. To provide information on the stocks of the product and the receipt opportunities.
33. To make the cash and non-cash settlements with customers
34. To make payments with the electronic payment cards.
35. To work with the cash register/system.
36. To observe the labour protection regulations.
37. To observe the fire safety rules.
38. To use the computer techniques and office equipment.
39. To comply with the rules on the office equipment use.
40. To plan and organise the own work.
41. To perform the work independently and in a team.
42. To comply with the order set by the company on the information and document circulation.
43. To solve problem situations.

1. Ability to responsibly and independently carry out a customer service specialist’s duties.
2. Ability to perform the work tasks in high quality in accordance with the job description bycomplying with the requirements of the laws and regulations and internal rules of the company.
3. Ability to plan and organise the own work and work place by working independently and in a team, perform work tasks precisely and in a creative way bycomplying with the  basic values of the company.
4. Ability to understand the structure of the company and its operation, orientate in the product types offered by the company and quality to be able to provide clients with the information according to the demand.
5. Ability to gain, test and assess the necessary information for the work task performance and provide it to the clients.
6. Ability to organise friendly customer acceptance and to provide truthful, considerate, easy understandable and professional information about the company and its products.
7. Ability attract new clients with the positive attitude and persuade them abut the company’s stability and offered product quality.
8. Ability to cooperate with clients, find out their needs, determine the most important ones to assess the best offer that cab ne given with the company’s offered products.
9. Ability to contact clients by oral conversation, by business correspondence, by electronic means and by phone.
10. Ability to promote and sell company’s products by providing professional information on its range, pricing and payment procedures.
11. Ability at the own responsibility level and, regularly organise information about company’s products, by being responsible and using market research results.
12. Ability valuably using office software for qualitative and independent professional duty performance.
13. Ability individually keep and improve data base about clients, their needs and demands.
14. Ability to use office equipment and electronic means of communication to perform work task accurately.
15. Ability correctly draw up company’s management documents by complying with commercial protection and privacy principles.
16. Ability individually draw up special documents (agreements, reclamation) in the client service process by complying with consumer rights.
17. Ability to perform the circulation of management and special documents (keeping, recording and transferring to the archive) in the process of the client service at the level of own competence.
18. Ability to draw up and fill in accurately finance documents according to the accountancy laws and regulations rules and put them into circulation as well as to use specialised software.
19. Ability to prepare, follow up and gather information on finance operations in client service.
20. Ability independently work with electronical cards and proper equipment when performing settlement operations during customer service process.
21. Ability to communicate in the official language and/or German and Russian language.