Qualifications Framework level

EQF level

European Qualifications Framework (EQF) has 8 levels (1 – the lowest, 8 – the highest).

Levels reflect the complexity level of acquired knowledge, skills and competences (learning outcomes).


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LQF level

Latvian Qualifications Framework (LQF) has 8 levels (1 – the lowest, 8 – the highest).

Levels reflect the complexity level of acquired knowledge, skills and competences (learning outcomes).

LQF covers stages of education starting from the basic education (level 1 – special basic education) to the highest education (level 8 – doctoral studies).


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Level of professional qualification
Latvia has a system of five professional qualifications levels (PQL, 1 – the lowest, 5 – the highest).

PQL system covers only professional qualifications (basic education, secondary and higher education stages).

PQL reflects readiness of a person to perform work of certain stage of complexity and responsibility.
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Learning outcomes

Learning outcomes are knowledge, skills and competences acquired during a certain period of learning.

In Latvia, learning outcomes are stipulated by state education standards and occupational standards (for the professional qualifications).

Learning outcomes of higher education are defined by higher education institutions.


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Bathhouse attendant

  • Knowledge

    PROFESSIONAL knowledge:
    At the concept level:
    1. Basics of nutrition studies.
    At the comprehension level:
    1. Types of bath-house procedures.
    2. History and culture of traditional Latvian bath-house.
    3. Types (forms) and characteristics of bath-house.
    4. Effect of bath-house procedures on human body.
    5. Application of bath-house procedures in accordance with the type of bath-house.
    6. Sequence of bath-house procedures.
    7. Effect of products on human body.
    8. Environmental risk management.
    9. Principles of division of the responsibilities and competence of the bath-house personnel.
    10. Types of internal regulatory documents.
    11. Methods of identifying inconsistencies and ways to report them.
    12. Principles and channels of exchange of information.
    13. Basics of phytotherapy and aromatherapy.
    14. Types of bath-house textiles and auxiliary materials.
    15. Customer privacy policy.
    16. Structure of the customer card.
    17. Requirements of Personal Data Processing Law.
    18. Types, history, and traditions of bath-house.
    19. Principles of hospitality.
    20. Effect of complementary therapy on the physical and emotional condition of a person.
    21. Massage indications and contraindications.
    22. Signs of underlying hair, skin, and nail diseases.
    23. Healing properties of water and its effect on human body.
    At the application level:
    1. Ways to prepare refreshments in accordance with the specificity of bath-house procedures.
    2. Occupational and fire safety regulations to be complied with in the bath-house and the surroundings.
    3. Basics of ergonomics.
    4. Basic principles of planning the sequence of bath-house procedures.
    5. Principles of cooperation when working in a team.
    6. Types of plants, fruits of nature, and natural materials.
    7. Methods of collecting, preparing, and storing plants, fruits of nature, and natural materials.
    8. Types of bath-house brooms, their tying techniques.
    9. Methods of preparing traditional and modern natural materials.
    10. Methods of preparing bath-house brooms before the bath-house procedure.
    11. Physical properties of steam control tools, principles of their use, and effect.
    12. Basic principles of heat flow control in the bath-house.
    13. Types of body care products and methods of their use.
    14. Methods of creating micro-climate in the bath-house.
    15. Basics of ergonomics.
    16. Epidemiological safety requirements for the bath-house and its auxiliary premises.
    17. Principles of maintaining premises clean and tidy.
    18. Effect of physical properties of water on the body.
    19. Principles of the set-up of auxiliary premises of the bath-house.
    20. Washing and disinfection products, types, and techniques.
    21. Conditions for setting up a resting area.
    22. Types of materials for work with the body and their application.
    23. Techniques for using auxiliary equipment of the bath-house.
    24. Basic principles of safety in the surroundings.
    25. Effect of the environment on the physical and emotional condition of a person.
    26. Requirements of the code of ethics of a bath-house.
    27. Personal hygiene and health requirements for work with the customer.
    28. Stress management.
    29. Basic principles of professional ethics and behaviour.
    30. Techniques for creating reliable and safe environment.
    31. Principles of structuring information.
    32. Techniques for finding out information.
    33. Confidentiality requirements.
    34. Requirements of the regulations on the internal procedure, safety, and ethics to be complied with in the bath-house.
    35. Occupational safety regulations to be complied with in the bath-house.
    36. Effect of the bath-house procedure on the overall health condition.
    37. Basic principles of physiological processes of the human body.
    38. Seasonal products, their use.
    39. Basic principles of laying a table.
    40. Basic principles of compatibility of refreshments and bath-house procedures.
    41. Argumentation techniques.
    42. Requirements of the regulations on the internal procedure, safety, and ethics to be complied with in the bath-house.
    43. Significance of communication with the customer during bath-house procedures.
    44. Methods of recognising changes in physical and emotional sensations.
    45. Body response to physical stimulus.
    46. Basic principles of ensuring the micro-climate.
    47. Critical temperature limits for different body types.
    48. Techniques for regulating temperature and humidity.
    49. Effect of heat on human body.
    50. Signs of body overheating.
    51. Physical and energetic effect of bath-house brooms on human body.
    52. Types of bath-house broom flapping.
    53. Flapping techniques.
    54. Basic principles of massages applied for bath-house procedures.
    55. Basic principles of aromatherapy.
    56. Compliance of skin care products with skin types.
    57. Types of complementary therapy.
    58. Types of contrasts, their effect during bath-house procedures, and contraindications.
    59. Ways to make the body more resilient.
    60. Types of devices and equipment for contrast therapies.
    61. Techniques for asking questions.
    62. Verbal and non-verbal communication in assessing well-being of the customer.
    63. Psychology of interaction.
    64. Methods of comparing the emotional and physical condition of the customer before and after bath-house procedures.
    65. Essence and significance of empathy.
    66. Basic principles of physical and emotional health.
    67. Basic principles of payment procedures.
    68. Personal and occupational hygiene.
    69. Effect of temperature and humidity on the finishing materials and inventory of premises.
    70. Requirements for use of textiles and auxiliary equipment.
    71. Types of customer databases and principles of their creation.
    72. Techniques for sending information.
    73. Use of digital and direct marketing, analysis of results.
    74. Principles of personal data protection.
    GENERAL knowledge:
    At the concept level:
    1. Work environment risk factors and assessment methods.
    2. Laws and regulations regarding labour protection and electrical and fire safety.
    3. Categories of environmental pollution activities.
    4. Laws and regulations regarding environmental protection.
    5. Legal provisions stipulated in the Constitution of the Republic of Latvia in the context of law-governed and civil society.
    6. Social and political structure of society.
    7. Diversity of social relations.
    8. Laws and regulations regarding business activity.
    9. Economic resources and fundamental issues of economics.
    10. Laws and regulations regarding communication technologies.
    At the comprehension level:
    1. Protective measures for reducing the effects on health caused by the level of ambient temperature, noise, vibrations, and dust in the work environment.
    2. Electrical and fire safety.
    3. Principles of ergonomics.
    4. Sources of environmental pollution.
    5. Types of employment legal relationship.
    6. Rights, obligations, and liability of an individual.
    7. Fundamental issues of labour law.
    8. Organisational structure.
    9. Preconditions for effective communication.
    10. Principles of promoting cooperation.
    11. Planning of work sequence.
    12. Positive interaction techniques.
    13. Time planning techniques.
    14. Work organisation of the company.
    15. Basics of marketing.
    16. Branding and brand management.
    17. Grammar and language functions.
    18. Types of verbal and non-verbal interaction.
    19. Characteristics of language and intonation.
    20. Diversity of language and communication in different contexts.
    21. Information systems security.
    22. Operating principles of computer and office equipment.
    23. Computer security programmes.
    24. Principles of planning professional development.
    25. Decision-making principles.
    26. Professional career development and its importance.
    At the application level:
    1. Safety signals and signs.
    2. Working conditions and human health as a precondition for life quality.
    3. Basics of electrical safety.
    4. Requirements for use of personal and collective protective work equipment.
    5. Techniques for providing first aid.
    6. Action in an emergency.
    7. Assessment of risks of environmental hazard.
    8. Sorting and collection of waste.
    9. Techniques for planning work organisation.
    10. Techniques for generating ideas.
    11. Basic principles of general and professional ethics.
    12. Principles of establishing positive cooperation.
    13. Techniques for planning resources.
    14. Vocabulary in the official language and foreign language.
    15. Principles of intercultural interaction.
    16. Mathematical calculations.
    17. Mathematical, physical, and chemical units of measurement.
    18. Terminology of mathematics and physics.
    19. Mathematical calculation methods and auxiliaries.
    20. Application software for preparation of documents.
    21. Creation of online questionnaires, their dissemination, and processing of results.
    22. Principles of using graphics software.
    23. Learning strategies.
    24. Self-assessment principles.

  • Skills

    PROFESSIONAL skills:
    1. To accurately get acquainted with the bath-house procedures chosen and planned by the customer.
    2. To evaluate the initial information on the purpose of visiting the bath-house and the health condition of the customer.
    3. To get acquainted with the sequence of bath-house procedures specified in the plan.
    4. To evaluate the necessary product stock.
    5. To select refreshment products most appropriate for the bath-house procedure.
    6. To get acquainted with the bath-house and the surroundings.
    7. To assess the compliance of the surroundings with the intended bath-house procedure.
    8. To assess the workplace ergonomics for performance of work.
    9. To assess the risks of the surroundings.
    10. To assess the compliance of the current conditions of the bath-house with the requirements of laws and regulations.
    11. To inform the bath-house master or another responsible specialist about the detected inconsistencies.
    12. To inform oneself about the previous work experience and knowledge of performing bath-house procedures of the colleagues involved in bath-house procedures.
    13. To cooperate with the colleagues while planning the sequence of performing bath-house procedures.
    14. To develop a joint plan of bath-house activities together with the colleagues.
    15. To recognise plants, natural materials, and fruits of nature found in Latvia.
    16. To ensure availability of plants, fruits of nature, and natural materials.
    17. To prepare plants, fruits of nature, and natural materials for storage in compliance with the guidelines.
    18. To store plants, fruits of nature, and natural materials in compliance with the requirements for their storage.
    19. To prepare steam and heat control tools.
    20. To prepare bath-house brooms and natural materials.
    21. To prepare textiles and auxiliary materials for work.
    22. To prepare the products necessary for body care procedures.
    23. To evaluate the steaming and flapping room and auxiliary premises of the bath-house, adapting the workplace for ergonomic work performance.
    24. To prepare the premises for the chosen procedure.
    25. To ensure auxiliary equipment for the chosen bath-house procedure.
    26. To ensure appropriate water resources for the bath-house procedure.
    27. To prepare the resting room or area.
    28. To disinfect the steaming and flapping room and auxiliary premises of the bath-house.
    29. To prepare the necessary materials for work with the body.
    30. To prepare the necessary materials for customer’s resting in between the procedures.
    31. To set up the surroundings for the bath-house procedure.
    32. To ensure safe stay of the customers in the surroundings.
    33. To ensure safe accessibility and use of a water body.
    34. To ensure customer privacy in the surroundings.
    35. To ensure the external appearance in accordance with ethical requirements of profession.
    36. To undertake personal hygiene measures.
    37. To maintain positive physical and emotional condition while working with the customer.
    38. To receive the customer in accordance with the principles of professional ethics of a bath-house attendant.
    39. To introduce oneself and introduce the persons present with own professional activity.
    40. To create safe and reliable environment for the customer.
    41. To clarify the health condition and well-being of the customer.
    42. To structure the obtained information in customer card.
    43. To edit/ supplement information in the event of changes.
    44. To show the premises of the bath-house and procedures to the customer.
    45. To acquaint the customer with the surroundings and the rules of stay.
    46. To inform the customer about the significance of Latvian bath-house.
    47. To explain to the customer the intended activities of the bath-house procedure.
    48. To coordinate the plan of the chosen procedures with the customer.
    49. To adapt the plan of bath-house procedure to the preferences of the customer, taking into account the specific character of customer’s health.
    50. To explain the effect of changes in temperature on the body.
    51. To explain the possible physical and emotional sensations during the bath-house procedure.
    52. To inform the customer about the ongoing processes in the bath-house.
    53. To agree on mutual communication in the bath-house to recognise and assess the sensations of the customer.
    54. To prepare bath-house refreshments in accordance with the bath-house procedure and seasonality.
    55. To serve bath-house refreshments, following the principles of hospitality.
    56. To instruct the persons present on the regulations on safety in the bath-house, steaming and flapping room, and its surroundings.
    57. To instruct the customer on the regulations on internal procedure and ethics in the bath-house and its surroundings.
    58. To assess the physical and emotional condition of the customer during bath-house procedures.
    59. To respond to body reactions during bath-house procedures.
    60. To assess the suitability of the micro-climate for the bath-house procedure and the specific customer.
    61. To ensure diversification of temperatures, humidity, resting regimen, contrast intensity, and the duration of stay in the steaming and flapping room.
    62. To correct the intensity of the micro-climate in the steaming and flapping room.
    63. To ensure exchange of fresh air in the steaming and flapping room.
    64. To ensure appropriate lighting in the steaming and flapping room.
    65. To control hot air in the steaming and flapping room.
    66. To ensure body warming with bath-house brooms.
    67. To use different touching techniques involving bath-house brooms.
    68. To use different types and techniques of flapping involving bath-house brooms.
    69. To perform skin purification procedures.
    70. To perform body massage procedures.
    71. To perform skin nourishing procedures.
    72. To apply different types of complementary therapy.
    73. To determine the appropriate temperature of the contrast procedure.
    74. To choose the type of contrast most appropriate for the bath-house procedure.
    75. To apply contrast procedures: water, snow, ice, air, etc., using appropriate devices and equipment.
    76. To observe well-being of the customer during bath-house procedures, responding to changes.
    77. To assess well-being of the customer based on non-verbal signals.
    78. To compare the emotional and physical condition of the customer before and after bath-house procedures.
    79. To find out customer’s evaluation of the performed bath-house procedure.
    80. To summarise the suggestions of the customer.
    81. To inform the customer about the effect of body care products.
    82. To explain to the customer the significance of maintaining emotional and physical harmony for preservation of health.
    83. To control the appropriate payment for the bath-house service.
    84. To accompany the customer, making sure of his safety.
    85. To bring the work environment in order after provision of bath-house services, applying appropriate cleaning and disinfection products.
    86. To utilise the used and/or worn-out materials (brooms, fruits of nature, etc.).
    87. To ensure the collection, care, and disinfection of the bath-house, textiles, and auxiliary inventory.
    88. To ensure micro-climate of premises in compliance with the hygiene and epidemiological safety requirements.
    89. To create a customer database in compliance with the requirements of laws and regulations.
    90. To document the preferences and reviews of customers.
    91. To inform the customer about bath-house activities, using information technologies.
    92. To suggest new bath-house services and products, taking into account the suggestions of the customer.
    GENERAL skills:
    1. To apply personal and collective protective work equipment.
    2. To organise own workplace in compliance with labour protection, electrical and fire safety requirements and effect on health.
    3. To apply safe and ergonomic work practices while completing professional work tasks.
    4. To obey safety signals and signs.
    5. To assess the impact of occupational risk factors on health.
    6. To comply with fire and electrical safety regulations while carrying out work duties.
    7. To provide first aid.
    8. To act in an emergency.
    9. To choose environmentally friendly technologies while carrying out professional work duties.
    10. To sort waste in compliance with environmental safety requirements.
    11. To comply with labour legislation requirements.
    12. To comply with the internal work procedure regulations of the company.
    13. To be aware of own responsibility in the context of civil society.
    14. To perform work dutifully, according to the job description.
    15. To comply with the instructions of a specialist and the specified due dates.
    16. To listen to the opinion of other specialists.
    17. To define priorities by providing arguments, while planning own activity.
    18. To become personally involved in the generation of new ideas, taking the initiative.
    19. To be aware of own responsibility while completing a joint task.
    20. To observe confidentiality.
    21. To analyse own actions and work outcomes.
    22. To inform the customer in an understandable and motivating way about the desired outcome and course of the procedures to be performed.
    23. To raise customer’s interest and confidence in the importance of cooperation for achievement of goals.
    24. To answer the questions of the customer competently.
    25. To comply with the principles of general and professional ethics.
    26. To cooperate effectively in different environments.
    27. To think critically and creatively.
    28. To identify the causes of stress.
    29. To solve conflict situations.
    30. To plan the working hours and duties rationally.
    31. To work individually.
    32. To create the image of the company in accordance with the type of operation of the bath-house.
    33. To plan rational use of resources in the process of providing bath-house services.
    34. To communicate both orally and in writing in the official language and one foreign language.
    35. To use professional terminology in the official language and one foreign language.
    36. To apply mathematical skills while calculating the amount of materials necessary to perform bath-house procedures.
    37. To model the progress of resolving the planned work.
    38. To make correlations while completing professional work tasks.
    39. To communicate by using communication technologies.
    40. To independently find the necessary information in internet resources and data carriers.
    41. To prepare invoices and send them to the customers in compliance with the accounting requirements, using software.
    42. To comply with information technology security and personal data protection requirements.
    43. To apply the positive work experience of colleagues in the professional activity.
    44. To keep up with the information on the current events in the industry, assessing it critically.
    45. To evaluate own competence and options for the development of professional activity.
    46. To gain new experience according to labour market needs.

  • Competences/ autonomy

    PROFESSIONAL competences:
    1. Ability to prepare for the performance of bath-house procedures in accordance with the plan of bath-house procedures, evaluating the initial information on the purpose of visiting the bath-house and the health condition of the customer.
    2. Ability to prepare products for serving bath-house refreshments in accordance with the procedure.
    3. Ability to evaluate the bath-house and its surroundings, applying and adjusting it for safe performance of bath-house procedures.
    4. Ability to assess the compliance of the conditions of the bath-house with the requirements of laws and regulations.
    5. Ability to cooperate with the colleagues during the process of planning and performing bath-house procedures.
    6. Ability to ensure recognition, collection, storage, and use of plants, fruits of nature, and natural materials in bath-house procedures.
    7. Ability to prepare the necessary tools, materials, and auxiliary materials for the bath-house procedure.
    8. Ability to prepare the steaming and flapping room and the auxiliary premises of the bath-house for the bath-house procedure.
    9. Ability to prepare the necessary materials for work in the auxiliary premises of the bath-house.
    10. Ability to evaluate and ensure the set-up of the surroundings in accordance with the bath-house procedure.
    11. Ability to ensure individual preparation for the bath-house procedure.
    12. Ability to receive the customer, creating safe and reliable environment.
    13. Ability to structure the obtained information and fill in the customer card, observing confidentiality.
    14. Ability to show the customer around the bath-house and its surroundings, providing information about the history and significance of Latvian bath-house.
    15. Ability to instruct the customer on the intended bath-house procedure.
    16. Ability to prepare and serve bath-house refreshments, following the principles of hospitality.
    17. Ability to inform the customer about the requirements to be complied with during the bath-house visit.
    18. Ability to assess the emotional and physical condition of the customer during bath-house procedures.
    19. Ability to maintain appropriate micro-climate and surroundings in the steaming and flapping room.
    20. Ability to carry out activities involving bath-house brooms, applying different flapping techniques appropriate for the well-being of the customer.
    21. Ability to carry out body care activities during bath-house procedures.
    22. Ability to carry out contrast activities during bath-house procedures, using appropriate devices and equipment.
    23. Ability to control the emotional and physical well-being of the customer during and after bath-house procedures.
    24. Ability to get customer’s review of the performed bath-house procedures.
    25. Ability to advise the customer on the basic principles of maintaining physical and emotional health.
    26. Ability to perform the final part of customer service.
    27. Ability to ensure the compliance of the work environment and workplace with hygiene requirements after performing bath-house procedures.
    28. Ability to maintain customer feedback, documenting the preferences of the customer.
    GENERAL competences:
    1. Ability to complete work tasks in compliance with the labour protection and electrical and fire safety requirements.
    2. Ability to act in an emergency and provide first aid.
    3. Ability to comply with environmental protection requirements, applying environmentally friendly methods while performing professional work.
    4. Ability to comply with the norms of employment legal relationship and be aware of own responsibility in the context of civil society.
    5. Ability to complete professional tasks in accordance with the work organisation principles of the company.
    6. Ability to establish communication, following the principles of positive interaction.
    7. Ability to work individually and cooperate in a team.
    8. Ability to carry out work duties in accordance with the business principles.
    9. Ability to communicate and use professional terminology in the official language and one foreign language.
    10. Ability to apply the basic principles of mathematics and physics in the professional activity.
    11. Ability use information technologies while carrying out professional work duties.
    12. Ability to plan and take reasoned decisions on own career development in the chosen professional area.

Qualification acquisition requirements

Previous education
From the age of 15, the transcript of records for partially acquired general basic education OR Certificate of general basic education
Ways to acquire 
Qualifications can be acquired in the framework of education programs or in the evaluation and recognition of non-formal knowledge, skills and competences acquired (in vocational education LKI Levels 2-4).
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Formal (through education programmes) or
Formal (through non-formal education acquired competence recognition process, completing the qualifications professional examination)
ECTS credit points 
The unit of the volume of Latvian higher education studies - 1 credit point corresponds to one week of study work in full-time studies (40 credit points per study year).

1 The credit point of Latvia corresponds to 1,5 ECTS (European Credit Transfer and Accumulation System) credit point.
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Duration of study 
Duration of qualification in full-time studies
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not less than 480 or not less than 640 hours.

Qualification document

Awarding body

- Profesionālās tālākizglītības centrs "Pirts skola"

Vocational further education and development institution:

- "Pirts" School, Ltd

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Qualifications Framework level

EQF level

European Qualifications Framework (EQF) has 8 levels (1 – the lowest, 8 – the highest).

Levels reflect the complexity level of acquired knowledge, skills and competences (learning outcomes).


Go to the Glossary section
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3

LQF level

Latvian Qualifications Framework (LQF) has 8 levels (1 – the lowest, 8 – the highest).

Levels reflect the complexity level of acquired knowledge, skills and competences (learning outcomes).

LQF covers stages of education starting from the basic education (level 1 – special basic education) to the highest education (level 8 – doctoral studies).


Go to the Glossary section
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3

Level of professional qualification

Latvia has a system of five professional qualifications levels (PQL, 1 – the lowest, 5 – the highest).

PQL system covers only professional qualifications (basic education, secondary and higher education stages).

PQL reflects readiness of a person to perform work of certain stage of complexity and responsibility.


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2

Qualification field, stage and type

Thematic field (ISCED 2013)
International Standard Classification of Education (ISCED) developed by UNESCO.
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Personal services (101)

Detailed field: (ISCED 2013)

Hair and beauty (1012)

Education
Stages of Latvian education system included in the LQF:
- basic education
- secondary education
- higher education
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Basic education

Qualification type
ITypes of Latvian education:
-General education
-Professional education
-Academic education
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Vocational (continuing education)

Full or partial

Full qualification

Other information

National Education Information System

National Database of Education Opportunities

Active qualification

Last changes: 03.07.2023

Posted: 07.05.2016