PROFESSIONAL knowledge
At the level of understanding:
1. Communication techniques.
2. Basics of psychology.
At the level of use:
1. Professional ethics.
2. Conflict resolution techniques.
3. Methods of ascertaining the customer’s needs.
4. Principles of service documentation analysis.
5. Principles for the analysis of national roadworthiness test documentation.
6. Principles for assessing defects and damage.
7. Factors influencing the conditions needed to assess the vehicle (lighting, meteorological conditions, etc.).
8. Techniques for using the equipment and tools needed to assess the vehicle.
9. Techniques for using measuring instruments.
10. Principles of drafting escrow agreements.
11. Principles for organising record-keeping.
12. Methods of recording the information needed to assess vehicles in the forms.
13. Principles for certifying assessors.
14. Use of regulatory documents of the Republic of Latvia and the EU related to technical assessment of vehicles.
15. Basic principles of photography.
16. Principles of photographic recording of the vehicle in the assessment documentation.
17. Legal principles of information retention. Information storage technology.
18. Principles of providing information requests.
19. Personal data protection principles.
20. Basic principles of building databases.
21. Principles of vehicle identification databases.
22. Principles for assessing the external condition of the body (deformation, corrosion and surface coating damage, etc.).
23. Principles for assessing the engine compartment of a vehicle (assembly, condition of hoses and pipes, traces of oil leaks, condition of electrical wiring and connections, cleanliness of the engine compartment, etc.).
24. Principles of vehicle interior assessment (cleanliness, condition of seats and backrests, condition of upholstery, condition of seat belts, instrument panel, switch-off/on devices, condition of windows, etc.).
25. Classification of vehicles by use.
26. Vehicle assembly principles.
27. Active and passive safety systems.
28. Microclimate systems.
29. Interior trim materials.
30. Principles and types of defence systems.
31. Principles and types of communication systems.
32. Principles for assessing tire carcass.
33. Types of vehicle work equipment.
34. Types of specialised equipment.
35. Construction of small crafts.
36. Principles of market research using information and communication technologies for vehicle models.
37. Methods for vehicle model life cycle studies.
38. Methods for assessing the vehicle model in the Latvian market.
39. Methods for assessing the vehicle model in the international market.
40. Basic principles of economic calculations.
41. Principles of the Civil Law of the Republic of Latvia for the determination of market value.
42. Basic principles for vehicle assessment (based, for example, on a document developed by the Motor Insurers’ Bureau
43. “Methodology for Technical Examinations of Vehicles”).
44. Basic principles for the preparation of documents recording facts.
45. Information systematisation methods.
46. Technical specification and equipment of vehicles.
47. Basic principles for assessing the technical condition of an internal combustion engine.
48. Types of internal combustion engine designs for vehicles.
49. Basic principles of combustion engine control (starting, shutting down and running in different modes) in vehicles.
50. Basic principles for assessing the technical condition of a transmission.
51. Vehicle transmission designs.
52. Principles of vehicle transmission operation (in different modes).
53. Basic principles for assessing the technical condition of suspension and controls. Vehicle suspension and control structures.
54. Principles of vehicle suspension and control device operation (in different modes).
55. Basic principles for assessing the condition of hydraulic and pneumatic systems.
56. Hydraulic and pneumatic system design.
57. Principles of hydraulic and pneumatic system operation.
58. Basic principles for assessing the technical condition of electrical equipment.
59. Electrical equipment design, principles of operation.
60. Principles for assessing the operation of electrical equipment.
61. Basic principles for assessing the technical condition of electronic control systems. Electronic control system design, principles of operation.
62. Principles for assessing the operation of electronic control systems.
63. Basic principles for assessing the condition of the body, frame or truss. Body, frame or truss structures.
64. Basic principles for assessing the technical condition of alternative power systems.
65. Alternative power system design, principles of operation.
66. Principles for assessing the operation of alternative power systems.
67. Requirements of the rules for the use of special coloured lettering and markings.
68. Requirements of the rules for the use of special lighting devices.
69. Requirements of the rules for the use of special sound signals.
70. Basic principles for assessing the technical condition of work equipment and specialised machinery.
71. Design of work equipment and specialised machinery of vehicles, their principles of operation.
72. Principles for assessing the operation of work equipment and specialised machinery of vehicles.
73. Basic principles for assessing the technical condition of small crafts.
74. Types of construction of small crafts.
75. Principles of small craft operation.
76. Regulatory documents governing the technical condition of the vehicle.
77. Procedure for completing the vehicle roadworthiness test report.
78. Vehicle manufacturer’s repair technology and costing methods for body, frame or truss.
79. Methodology for the calculation of repair technology and costs for the body, frame or truss, independently developed and accepted by the vehicle manufacturer.
80. Computerised and non-computerised methods for calculating the loss to the body, frame or truss.
81. Vehicle manufacturer’s repair technology and costing for the engine.
82. Independently developed repair technologies and costing methods for the engine, approved by the vehicle manufacturer.
83. Computerised and non-computerised loss calculation methods for the engine.
84. Vehicle manufacturer’s repair technology and costing methods for suspension and controls.
85. Independently developed repair technology and costing for suspension and controls, approved by the vehicle manufacturer.
86. Computerised and non-computerised loss calculation methods for suspension and controls.
87. Vehicle manufacturer’s repair technology and costing methods for transmission.
88. Independently developed repair technologies and costing methods for transmissions, approved by the vehicle manufacturer.
89. Computerised and non-computerised loss calculation methods for transmission.
90. Vehicle manufacturer’s repair technology and costing methods for safety equipment.
91. Independently developed repair technologies and costing methods for safety equipment, approved by the vehicle manufacturer.
92. Computerised and non-computerised loss calculation methods for safety equipment.
93. Vehicle manufacturer’s repair technology and costing methods for electrical equipment.
94. Independently developed repair technologies and costing methods for electrical equipment, approved by the vehicle manufacturer.
95. Computer and non-computer methods of loss calculation for electrical installations.
96. Vehicle manufacturer’s repair technology and costing methods for electronic control units.
97. Independently developed repair technologies and costing methods for electronic control units, approved by the vehicle manufacturer.
98. Computerised and non-computerised loss calculation methods for electronic control equipment.
99. Vehicle manufacturer’s repair technology and costing methods for hydraulic and pneumatic systems.
100. Independently developed repair technologies and costing methods for hydraulic and pneumatic systems, approved by the vehicle manufacturer.
101. Computerised and non-computerised loss calculation methods for hydraulic and pneumatic systems.
102. Vehicle manufacturer’s repair technology and costing methods for work equipment and specialised machinery.
103. Independently developed repair technologies and costing methods for work equipment and specialised machinery, approved by the vehicle manufacturer.
104. Computerised and non-computerised loss calculation methods for work equipment and specialised machinery.
105. Costing methods for repair/refurbishment of wheels and tracks.
106. Costing methods for repair/refurbishment of small crafts.

PROFESSIONAL skills
1. Listen to the client’s wishes.
2. Cooperate, observing the basic principles of positive communication.
3. Resolve conflicts by arguing one’s point of view.
4. Analyse the vehicle’s repair history.
5. Analyse the vehicle’s operating history.
6. Choose a workplace to assess the vehicle.
7. Assess the impact of lighting and meteorological factors on work.
8. Prepare the escrow agreement.
9. Prepare the necessary forms.
10. Evaluate the responsibilities and duties of the work to be done.
11. Work with photographic equipment in the professional duties of a technical assessor.
12. Photograph the overview and information needed for identification.
13. Accurately photograph the damage and the factors affecting value.
14. Ensure electronic storage of vehicle assessment documentation.
15. Ensure the retention of paper-based vehicle assessment documentation.
16. Ensure copies are produced on request.
17. Work with CSDD (Road Traffic
18. Safety Directorate) and LTAB (Motor Insurers’ Bureau of Latvia) databases.
19. Work with external vehicle databases.
20. Authenticate the vehicle.
21. Visually assess the condition of the vehicle’s body.
22. Visually assess the vehicle’s engine compartment.
23. Visually assess the interior of the vehicle.
24. Record the technical characteristics of the vehicle model.
25. Determine the bodykit of the vehicle model.
26. Record the safety equipment of the vehicle model.
27. Record the multimedia system equipment of the vehicle model.
28. Record the microclimate maintenance equipment of the vehicle model.
29. Assess the condition of the interior trim of the vehicle model.
30. Record the equipment of the protection system of the vehicle model.
31. Record the communication system equipment of the vehicle model.
32. Record the tire carcass and tracks of the vehicle model.
33. Record the work equipment of the vehicle model.
34. Record the equipment of specialised machinery.
35. Record the equipment of small crafts.
36. Research public websites and catalogues.
37. Study the life cycle of the specific vehicle model.
38. Assess the vehicle model in the Latvian market.
39. Assess the vehicle model in the international market.
40. Independently calculate the average value of the vehicle.
41. Identify the factors that increase the value of the vehicle.
42. Identify factors that reduce the value of the vehicle.
43. Prepare a valuation report for the vehicle.
44. Compile the information obtained in the assessment opinion.
45. Assess the conformity of the internal combustion engine assembly with the original design.
46. Assess the starting and operation of the internal combustion engine.
47. Assess for leaks of fuel, oil and technical fluids in the internal combustion engine.
48. Assess the conformity of the transmission assembly with the original design.
49. Assess transmission performance.
50. Assess for leaks in transmission oil, air and technical fluids.
51. Assess the conformity of the suspension and control assembly with the original design.
52. Assess suspension and controls performance.
53. Assess suspension and controls for leaks in transmission oil, air and technical fluids.
54. Assess the conformity of the hydraulic and pneumatic systems to the original design.
55. Assess the performance of hydraulic and pneumatic systems.
56. Assess hydraulic and pneumatic systems for leaks of oil and technical fluids.
57. Assess the conformity of the electrical equipment assembly with the original design.
58. Assess the performance of electrical equipment.
59. Assess the conformity of the electronic control system assembly with the original design.
60. Assess the performance of electronic control systems.
61. Assess the conformity of the body, frame or truss assembly to the original design.
62. Assess the quality of paintwork, corrosion and defects on the body, frame or truss.
63. Assess the conformity of the alternative power supply assembly with the original design.
64. Assess the performance of alternative power systems.
65. Assess the presence of gas and technical fluid leaks from alternative power systems.
66. Assess the conformity of the work equipment and specialised machinery of the vehicle to the original design.
67. Assess the performance of the work equipment and specialised machinery of the vehicle.
68. Assessing the work equipment and specialised machinery of the vehicle for oil, air and technical fluid leaks.
69. Assess the equipment assembly of small crafts.
70. Assess the condition of the hull of small crafts.
71. Assess the performance of small crafts.
72. Complete the vehicle roadworthiness test report.
73. Compile the information obtained in the assessor’s opinion on the technical condition.
74. Choose the appropriate body, frame or truss repair technology according to the vehicle manufacturer’s requirements.
75. Calculate the cost of body, frame or truss repairs using a non-computerised calculation method.
76. Calculate the cost of body, frame or truss repairs using software approved by the vehicle manufacturer.
77. Choose the engine repair technology according to the vehicle manufacturer’s requirements.
78. Calculate engine repair costs using a non-computerised calculation method.
79. Calculate engine repair costs using software approved by the vehicle manufacturer.
80. Choose the suspension and control repair technology according to the vehicle manufacturer’s requirements.
81. Calculate the suspension and control repair costs using a non-computerised calculation method.
82. Calculate the suspension and control repair costs using software approved by the vehicle manufacturer.
83. Choose the transmission repair technology according to the vehicle manufacturer’s requirements.
84. Calculate the cost of a transmission repair using a non-computerised calculation method.
85. Calculate the cost of a transmission repair using software approved by the vehicle manufacturer.
86. Choose the safety equipment repair technology according to the vehicle manufacturer’s requirements.
87. Calculate the cost of repairing safety equipment using a non-computerised calculation method.
88. Calculate the cost of repairing safety equipment using software approved by the vehicle manufacturer.
89. Choose the electrical repair technology according to the vehicle manufacturer’s requirements.
90. Calculate the cost of repairing electrical equipment using a non-computerised calculation method.
91. Calculate the cost of repairing electrical equipment using software approved by the vehicle manufacturer.
92. Choose the repair technology for the electronic control equipment according to the vehicle manufacturer’s requirements.
93. Calculate the cost of repairing electronic control equipment using a non-computerised calculation method.
94. Calculate the cost of repairing electronic control equipment using software approved by the vehicle manufacturer.
95. Choose the hydraulic and pneumatic system repair technology according to the vehicle manufacturer’s requirements.
96. Calculate the cost of repairing hydraulic and pneumatic systems using a non-computerised calculation method.
97. Calculate the cost of repairing the hydraulic and pneumatic systems using software approved by the vehicle manufacturer.
98. Choose the repair technology for work equipment and specialised machinery according to the vehicle manufacturer’s requirements.
99. Calculate the cost of repairing work equipment and specialised machinery using a non-computerised calculation method.
100. Calculate the cost of repairing work equipment and specialised machinery using software approved by the vehicle manufacturer.
101. Choose the wheel or track retreading technology according to the vehicle manufacturer’s requirements.
102. Calculate the cost of wheel or track retreading using a non-computerised calculation method.
103. Calculate the cost of wheel or track retreading using software approved by the vehicle manufacturer.
104. Choose the repair technology for the small craft according to the vehicle manufacturer’s requirements.
105. Calculate the cost of repairing a small craft using a non-computerised calculation method.
106. Calculate the cost of repairing a small craft using software approved by the manufacturer.

PROFESSIONAL competences
1. Ability to communicate with the customer in a positive manner.
2. Ability to work with vehicle technical and service documentation, analysing the repair and service history of the vehicle.
3. Ability to independently prepare the necessary documentation (escrow agreement, forms, etc.) and organise the workplace.
4. Ability to accurately photograph damage and the areas that contribute to value.
5. Ability to archive copies of documents and photographic records in accordance with the laws and regulations.
6. Ability to identify the vehicle using CSDD (Road Traffic Safety Directorate) and external databases.
7. Ability to visually assess the vehicle and record its equipment and fittings.
8. Ability to independently carry out market research and calculate the market value of the vehicle being assessed.
9. Ability to independently prepare a technical assessor’s opinion on the value of the vehicle.
10. Ability to check and assess the technical condition of the internal combustion engine, transmission, suspension and controls, hydraulic and pneumatic systems, electrical equipment, electronic control systems, body, frame or truss, alternative power systems, vehicle work equipment and specialised machinery truss.
11. Ability to independently inspect and assess the technical condition of the small craft.
12. Ability to independently prepare a technical assessor’s opinion on the technical condition of the vehicle.
13. Ability to calculate the cost of rebuilding and/or repairing the body, frame or truss, engine, suspension and controls, transmission, passive and active safety equipment, electrical equipment, electronic controls, hydraulic and pneumatic systems, work equipment and specialised machinery, wheels and tracks.
14. Ability to independently calculate the cost of repair/refurbishment of the small craft.